Shipping & Returns
At JourneyJournalJoy, we are committed to ensuring your order arrives as quickly as possible. Please note that shipping times may vary based on the destination and the method of delivery selected. Once your order has been shipped, you will receive a tracking number via email, allowing you to track the progress of your package.
International Shipping
For international orders, shipping times can vary based on the destination. Typically, international shipments take 10-15 business days, but delays can occur due to customs. Please note that customers are responsible for any customs fees or import duties.
Return & Exchange Policy
Customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
You can return your item(s) within 14 days of receipt for a full refund or exchange. Please note that items must be in their original condition and packaging. Unfortunately, we cannot accept returns on items that have been used or damaged after delivery.
To initiate a return, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Refunds will be processed within 7-10 business days of us receiving the returned items. The refund will be issued to your original payment method.
Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.